Privacy Policy

1. Introduction

SendLib (“we,” “us,” or “our”) operates the sendlib.com website and the SendLib email delivery platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information we collect

We may collect information in the following ways:

• Account information: Name, email address, company name, and sending domain when you request access or contact us.
• Usage data: API call logs, delivery events, and platform interaction data necessary to provide and improve the service.
• Technical data: IP address, browser type, and device information collected automatically through cookies and similar technologies.
• Communication data: Information you provide when contacting support or submitting forms.

3. How we use your information

• To provide, operate, and maintain our services
• To process your requests and manage your account
• To communicate with you about service updates, security alerts, and support
• To monitor and analyze usage patterns to improve the platform
• To detect, prevent, and address technical issues and abuse

4. Data retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Delivery event data is retained according to your plan terms.

5. Data sharing

We do not sell your personal information. We may share data with third-party service providers who assist in operating our platform (e.g., hosting, analytics) under strict confidentiality agreements. We may also disclose information if required by law or to protect our rights.

6. Security

We implement appropriate technical and organizational measures to protect your data, including encryption in transit (TLS) and at rest (AES-256), access controls, and regular security assessments.

7. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data, as well as the right to restrict or object to certain processing. To exercise these rights, contact us at privacy@sendlib.com.

8. Cookies

We use essential cookies required for the platform to function and analytics cookies (Google Analytics) to understand how visitors interact with our website. You can control cookie preferences through your browser settings.

9. Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

10. Contact

If you have questions about this Privacy Policy, contact us at privacy@sendlib.com or through our contact page.